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Our Policies​

Our Commitment to Your Privacy & Care

At ResilienceADHD, we believe in transparency. Below you will find our clinical privacy practices and the policies that help our practice run smoothly for our community.

Effective Date: April, 2026
California Consumer Privacy Act + General Website Privacy

privacy practices
practice policies
Makeup Appointment policy

Clinical Privacy (HIPAA)

Information We Collect

We strictly collect Protected Health Information (PHI) necessary for high-quality care:

  • Personal: Name, email, phone, address, and date of birth.
  • Clinical: Information you provide when scheduling or engaging in services.
  • Website Data: cookies, IP addresses, and browsing activity (if applicable).

HOW WE USE YOUR INFO

  • Treatment: To provide services and schedule appointments.
  • Payment: To process billing and payments.
  • Healthcare Operations: To comply with legal obligations.

Sharing & Security

Sharing of Information

We do not sell your personal or health data. Sharing is limited to essential clinical coordination, insurance processing, or as required by law (e.g., safety mandates).

We may share information with:

  • Licensed clinicians and staff involved in your care.
  • Service providers (e.g., electronic health record platforms, billing software).
  • Insurance companies, if you authorize billing.
  • Legal or public health authorities when required by law.
  • We will obtain a signed Release of Information from you if we are required by HIPAA to do so to share information.

Security

We use secure servers, encrypted platforms, and limited staff access to safeguard your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

Your rights

Rights Under State Laws

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal data (except when prohibited by medical/legal obligations).
  • Opt out of certain types of data sharing.

Third-Party Services

Our website uses analytical tools to improve user experience. These tools collect anonymous traffic data and are managed under separate privacy terms.

Practice Policies

Appointments & Cancellations

To ensure consistent care, clinical sessions are reserved on a monthly basis. This guarantees your recurring time slot and supports long-term progress.

  • Appointment Only: All sessions must be pre-scheduled.
  • Late Arrivals: Sessions will still end at the scheduled time to respect the next client’s reservation.
  • Cancellations: 48-hour notice is required for cancellations to avoid full fee.
  • Financials: Client is responsible for fees; superbills provided on request.

Makeup Appointment Policy

If you are unable to attend your scheduled session, we do offer a makeup window.

  • Makeup Window: Makeup sessions within the same calendar month only.
  • Eligibility: Requires 48-hour notice or documented sudden illness.
  • Subject to Availability: Makeup sessions are not guaranteed.

For privacy-related requests, contact our Privacy Officer:
liz@resilienceadhd.com

Professional ADHD diagnosis, coaching, and therapy services. Helping Individuals and families navigate ADHD with evidence-based support.

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HIPAA Compliant

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